Shipping policy
Thank you for shopping with Petmico. This Shipping Policy explains how we process, ship, and deliver orders placed on https://www.petmico.com.
If you have questions about your order or delivery, please contact us at service@petmico.com. Please include your order number and the email address used at checkout so we can help you faster.
- Order Processing Time
Orders are typically processed within 1-3 business days after payment is confirmed. Processing time does not include weekends or public holidays.
During peak seasons, promotions, or holidays, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.
- Shipping Destinations
We ship to the United States and to selected international destinations where shipping is available at checkout. Available shipping options are shown during checkout based on your delivery address.
If your address is not supported at checkout, we are unable to ship to that destination at this time.
- Shipping Costs
Shipping costs, available shipping methods, and any applicable shipping promotions are shown at checkout before you complete your order. The final shipping cost depends on your delivery address, selected shipping method, and order details.
If taxes, duties, or customs fees apply for an international order, they are the responsibility of the customer unless otherwise stated at checkout.
- Estimated Delivery Time
Estimated delivery times vary depending on the destination, shipping method, carrier, customs processing, and local delivery conditions.
- United States: Orders may ship from one of our U.S. fulfillment warehouses, including California or Texas, depending on product availability and delivery destination. Order processing usually takes 1-3 business days. Transit time within the United States is approximately 7-15 business days. Total estimated delivery time is approximately 8-18 business days after the order is placed.
- International orders: Delivery times vary by destination and may take longer due to customs or local carrier processing.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, customs inspections, incorrect addresses, or other events outside our control may affect delivery time.
- Order Tracking
When your order ships, we will send a shipping confirmation email with tracking information if tracking is available for your shipment.
Please allow 24-72 hours for tracking information to update after the carrier receives the package.
- Incorrect or Incomplete Shipping Address
Please make sure your shipping address is complete and accurate before placing your order. Petmico is not responsible for delivery issues caused by incorrect, incomplete, or outdated addresses provided by the customer.
If you notice an address error after placing an order, contact us as soon as possible at service@petmico.com. We will do our best to help, but we cannot guarantee changes after an order has been processed or shipped.
- Lost, Delayed, or Damaged Packages
If your package appears delayed, lost, or damaged during transit, please contact us at service@petmico.com with your order number and tracking details. We will help review the issue and work with the carrier where possible.
If a package is marked as delivered but you have not received it, please first check with household members, neighbors, your mailbox, front desk, building management, or local carrier office. If you still cannot locate it, contact us for assistance.
- Multiple Shipments
Some orders may be shipped in multiple packages depending on product availability, warehouse location, or carrier requirements. If your order ships separately, you may receive more than one tracking number.Orders may be fulfilled from different warehouse locations depending on product availability and delivery destination.
- Returns and Refunds
Shipping-related questions about returns or refunds are handled according to our Return & Refund Policy. Please contact us before sending any item back so we can provide return instructions.
- Contact Us
For shipping questions, tracking updates, or delivery support, please contact:
Petmico Customer Support
Email: service@petmico.com
Business hours: Monday-Friday, 9:00 AM-6:00 PM
Response time: Usually within 24-48 business hours