Contact Us

We are here to assist you and your pet at all times. Whether you have product-related questions, order needs, feedback, or any concerns, we are dedicated to providing the support you deserve.

At Pet Mico, your satisfaction and your pet’s comfort are our top priorities. Please contact us through any of the following channels, and we will respond to you as soon as possible (usually within 24 business hours).

- Company Information

Company Name: SHANGHAI XU ER TECHNOLOGY CO., LTD.

Registered Address: Room 218, Building 3, No. 336 Tianjiao Road, Lin-gang Special Area, China (Shanghai) Pilot Free Trade Zone, Shanghai, 201306, China

- Customer Support

Phone: +86 139 1742 4450

Email Support: service@petmico.com (Email is our preferred contact method. We will respond within 24 business hours, excluding weekends and holidays.)

- Connect with Us

TikTok: @petmicostore

- Frequently Asked Questions (FAQ)

For quick answers regarding shipping, returns, and product usage, please visit our FAQ Page.

- Privacy & Feedback

Privacy Inquiries: For questions about data protection, please email us with the subject "Privacy Inquiry".

Feedback: We value your voice! Feel free to share your pet’s experience with Pet Mico via email.

- Our Commitment

We are committed to providing friendly, attentive, and efficient service to every pet parent. Your trust is invaluable to us, and we will address all your questions with care.

Frequently asked questions

We mainly ship to the United States (excluding Alaska, Hawaii, and Puerto Rico). We currently do not ship to other countries or regions.

Delivery time starts counting from the ship date, not the order date.

- US orders (shipped from US warehouse): 3–7 business days

- Overseas orders (shipped from China warehouse): 7–15 business days

International orders may be delayed by customs. Any duties, taxes, or fees are the buyer’s responsibility. Delivery can also be extended by weather, transport issues, or local postal delays.

To bring you the latest pet innovations quickly and sustainably, we work directly with premier global manufacturers. While some items feature our brand, others may arrive in their original professional manufacturer packaging. Rest assured, every item is an authentic Pet Mico curated selection, backed by our quality guarantee.

To ensure the highest quality and fastest delivery, we source directly from world-class manufacturers. While we market these items under the Pet Mico curated collection, some products may arrive in their original professional manufacturer packaging to reduce waste and avoid unnecessary re-boxing. Rest assured, every item is an authentic selection fully inspected and backed by the Pet Mico quality guarantee.

We stand behind our curated selection 100%. If a product doesn't meet your expectations, you can return it within 30 days of delivery. To be eligible for a return, items must be unused, in original condition, and in their original packaging. Perishable, intimate/sanitary, hazardous, or flammable goods are not returnable. A receipt or proof of purchase is required. For return instructions, please contact our support team at service@petmico.com.