Contact Us

Thank you for visiting Petmico. We are here to help with product questions, order support, shipping updates, returns, refunds, and general customer service inquiries.

If you need assistance, please contact us by email. Email is our preferred support channel so we can review your order details and respond accurately.

Store Information

Store name: Petmico

Website: https://www.petmico.com

Customer support email: service@petmico.com

Customer Service Hours

Business hours: Monday-Friday, 9:00 AM-6:00 PM

Response time: We usually respond within 24-48 business hours. Response times may be longer during weekends, public holidays, or peak seasons.

Order, Shipping, Returns, and Refunds

For order questions, please include your order number and the email address used at checkout.

For shipping questions, please review our Shipping Policy or email us for help with tracking and delivery updates.

For returns or refunds, please contact us before sending any item back. We will provide return instructions after reviewing your request. You can also review our Return & Refund Policy.

Privacy and Data Requests

For privacy-related questions or data requests, please email us at service@petmico.com with the subject line "Privacy Inquiry". You can also review our Privacy Policy.

Our Commitment

We aim to provide clear product information, reliable customer support, and a transparent shopping experience for every pet parent. Your trust matters to us, and we will do our best to address your questions with care.

FAQ

We mainly ship to the United States (excluding Alaska, Hawaii, and Puerto Rico). We currently do not ship to other countries or regions.

Delivery time starts counting from the ship date, not the order date.

- US orders (shipped from US warehouse): 3–7 business days

- Overseas orders (shipped from China warehouse): 7–15 business days

International orders may be delayed by customs. Any duties, taxes, or fees are the buyer’s responsibility. Delivery can also be extended by weather, transport issues, or local postal delays.

To bring you the latest pet innovations quickly and sustainably, we work directly with premier global manufacturers. While some items feature our brand, others may arrive in their original professional manufacturer packaging. Rest assured, every item is an authentic Pet Mico curated selection, backed by our quality guarantee.

To ensure the highest quality and fastest delivery, we source directly from world-class manufacturers. While we market these items under the Pet Mico curated collection, some products may arrive in their original professional manufacturer packaging to reduce waste and avoid unnecessary re-boxing. Rest assured, every item is an authentic selection fully inspected and backed by the Pet Mico quality guarantee.

We stand behind our curated selection 100%. If a product doesn't meet your expectations, you can return it within 30 days of delivery. To be eligible for a return, items must be unused, in original condition, and in their original packaging. Perishable, intimate/sanitary, hazardous, or flammable goods are not returnable. A receipt or proof of purchase is required. For return instructions, please contact our support team at service@petmico.com.

● TRUSTED FOR EVERYDAY PET CLEANUPS

● GENTLE, PLANT-DERIVED INGREDIENTS

● FREE SHIPPING FOR ALL ORDERS IN THE LOWER 48 STATES