Terms of service

Last updated: July 7, 2026

Welcome to Petmico. These Terms of Service explain the terms and conditions that apply when you visit https://www.petmico.com, browse our store, create an account, place an order, or use any of our services.

Throughout the site, the terms "we", "us", and "our" refer to Petmico. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, our Privacy Policy, our Shipping Policy, and our Return & Refund Policy. If you do not agree, please do not use our website or services.

1. Store Information

Petmico provides pet care products and related goods through our online store. Our website is powered by Shopify, which enables us to operate the online store and process customer transactions.

Website: https://www.petmico.com

Customer support: service@petmico.com

2. Eligibility and Account Responsibility

By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website with permission from a parent or legal guardian.

If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activity under your account. You agree to provide accurate, current, and complete information when using our services or placing an order.

3. Products and Product Information

We make reasonable efforts to display product information, descriptions, prices, images, availability, and other details accurately. However, product colors, packaging, or appearance may vary slightly depending on your device display, production batch, or supplier updates.

We reserve the right to update, modify, or discontinue products at any time without prior notice. Product availability may vary and is not guaranteed until your order is accepted and processed.

4. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products. We reserve the right to accept, decline, cancel, or limit any order where permitted by law, including orders that appear fraudulent, inaccurate, incomplete, or in violation of these Terms.

After your order is placed, you may receive an order confirmation email. This does not guarantee final acceptance if payment, inventory, shipping, or risk review issues arise.

If we cancel or change an order, we will attempt to notify you using the contact information provided at checkout.

5. Prices, Taxes, and Payment

Prices are shown on the website and may change without notice. The price charged for a product will generally be the price shown at the time you place your order, excluding any errors or inaccuracies.

Taxes, shipping costs, duties, customs fees, or other charges may apply depending on your location and selected shipping method. Shipping costs and available methods are shown at checkout where applicable.

You agree to provide accurate billing and payment information. Orders may be delayed or cancelled if payment cannot be verified or processed.

6. Shipping and Delivery

Shipping and delivery are handled according to our Shipping Policy. Delivery times are estimates and may be affected by carrier delays, customs processing, weather, holidays, incorrect addresses, or other events outside our control.

Please review your shipping address carefully before submitting your order. Petmico is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

7. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged items, incorrect items, and cancellation requests are handled according to our Return & Refund Policy.

Please contact us before sending any item back. Returns sent without prior approval or to an unconfirmed address may not be accepted.

8. Promotions and Discounts

From time to time, we may offer discounts, promotions, or special offers. Promotions may be subject to additional terms, expiration dates, product exclusions, or quantity limits. We reserve the right to modify or cancel promotions where permitted by law.

9. Website Use

You agree to use our website only for lawful purposes. You may not use our website to commit fraud, transmit harmful code, interfere with site operations, scrape data without permission, infringe intellectual property rights, or engage in abusive, misleading, or unlawful behavior.

10. Intellectual Property

All content on the website, including text, images, logos, graphics, product descriptions, videos, and website design, is owned by Petmico, our licensors, suppliers, or service providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, publish, or use our content for commercial purposes without prior written permission.

11. Third-Party Services and Links

Our website may include links to third-party websites or services. We are not responsible for third-party content, policies, security, or practices. Please review third-party terms and policies before using their services.

Our store is powered by Shopify. Shopify provides technology and services that help us operate the online store, process transactions, and deliver services to customers.

12. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

13. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information where permitted by law.

14. Disclaimer of Warranties

Except as expressly stated on our website or required by applicable law, our website, services, and products are provided on an "as is" and "as available" basis. We do not guarantee that the website will be uninterrupted, error-free, secure, or free from harmful components.

15. Limitation of Liability

To the fullest extent permitted by law, Petmico and our service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

16. Indemnification

You agree to indemnify and hold Petmico harmless from claims, damages, losses, liabilities, and expenses arising from your violation of these Terms, your misuse of the website, or your violation of any law or third-party rights.

17. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the website after changes are posted means you accept the updated Terms.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

Petmico Customer Support
Email: service@petmico.com
Website: https://www.petmico.com
Company name: SHANGHAI XU ER TECHNOLOGY CO., LTD.
Registered address: Room 218, Building 3, No. 336 Tianjiao Road, Lin-gang Special Area, China (Shanghai) Pilot Free Trade Zone, Shanghai, 201306, China