Privacy policy

Last updated: July 7, 2026

Petmico operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a transparent shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.petmico.com, make a purchase, contact us, or otherwise use our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

- Personal Information We Collect

Depending on how you interact with Petmico, we may collect the following types of personal information:

  • Contact information: name, email address, phone number, billing address, and shipping address.
  • Order and transaction information: products purchased, order number, payment confirmation, returns, refunds, and customer service history.
  • Account information: login details, preferences, saved addresses, and account settings if you create an account.
  • Device and usage information: IP address, browser type, device information, pages viewed, referring pages, and interactions with our website.
  • Communications: information you provide when contacting us for support, returns, refunds, shipping questions, product questions, or feedback.

- How We Collect Information

We may collect personal information directly from you, automatically through cookies or similar technologies, from Shopify and other service providers that support our store, and from payment, shipping, analytics, marketing, or customer support partners where permitted by law.

- How We Use Personal Information

We use personal information to:

  • Process and fulfill orders
  • Arrange shipping, delivery, returns, refunds, and exchanges
  • Provide customer support
  • Send order confirmations, shipping updates, and service-related messages
  • Improve our website, products, and customer experience
  • Detect, prevent, and investigate fraud, abuse, security risks, or unauthorized activity
  • Send marketing communications where permitted and where you have not opted out
  • Comply with legal, tax, accounting, and regulatory obligations

- How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our store and provide services, including:

  • Shopify, which hosts and powers our online store
  • Payment processors and fraud prevention providers
  • Shipping carriers, fulfillment partners, and logistics providers
  • Customer support, email, analytics, advertising, and marketing service providers
  • Professional advisors, legal authorities, or regulators where required by law

We do not sell personal information in the ordinary sense of directly exchanging customer personal information for money.

- Cookies and Tracking Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, measure website performance, understand customer interactions, improve our services, and support marketing or advertising where permitted by law.

You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

- Marketing Communications

If you subscribe to our emails or otherwise consent to marketing, we may send promotional messages about Petmico products, offers, and updates. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at service@petmico.com.

- Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, support customers, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

- Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

- Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information, or to opt out of certain uses of personal information. To submit a privacy request, contact us at service@petmico.com with the subject line "Privacy Request".

We may need to verify your identity before processing your request, as required or permitted by law.

- Children's Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can review and delete the information where appropriate.

- International Transfers

Because we use Shopify and other service providers, personal information may be processed or stored in countries other than where you live. Where required, we use appropriate safeguards for international transfers of personal information.

- Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

- Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

- Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Petmico Customer Support
Email: service@petmico.com
Website: https://www.petmico.com
Company name: SHANGHAI XU ER TECHNOLOGY CO., LTD.
Registered address: Room 218, Building 3, No. 336 Tianjiao Road, Lin-gang Special Area, China (Shanghai) Pilot Free Trade Zone, Shanghai, 201306, China