Refund policy

Return & Refund Policy

Last updated: September 2, 2026

Thank you for shopping with Pet Mico. This policy explains how returns, refunds, exchanges, cancellations, and order-related issues are handled for purchases made through https://www.petmico.com.

To request assistance, contact service@petmico.com and include your order number, the email address used at checkout, and relevant photos if the item is damaged, defective, incomplete, or incorrect.

Return Window

We accept eligible return requests within 30 days after the order is delivered.

After a return is approved, the item must be shipped within 7 days using the return instructions provided by Pet Mico.

Return Eligibility

To qualify for a return, the item must generally be:

Unused, unworn, unwashed, and unaltered
In the same condition in which it was received
In its original packaging, with included accessories and materials
Accompanied by proof of purchase

Please contact us before returning any item. Returns sent without authorization or to an address not confirmed by Pet Mico may not be accepted or refunded.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, incomplete, or incorrect:

Used, washed, altered, or customer-damaged items
Items missing their original packaging or included accessories
Personalized or customized products
Gift cards
Items clearly marked as final sale before purchase
Opened hygiene-sensitive products that cannot safely be resold

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact service@petmico.com within 7 days of delivery.

Include your order number and clear photos of the item, packaging, shipping label, and the problem.

After reviewing the request, Pet Mico will provide an appropriate solution, which may include:

A replacement
A full or partial refund
A prepaid return label
A refund without requiring the item to be returned

Pet Mico will cover authorized return shipping costs when the return is caused by an incorrect, damaged, defective, or incomplete item.

How to Start a Return

Email service@petmico.com with:

Your order number
The email address used at checkout
The item you wish to return
The reason for the return
Photos where applicable

If the return is approved, we will provide the complete return instructions and the authorized United States return warehouse address.

All approved returns are handled through a United States return location. Customers will not be instructed to return products internationally.

Do not return an item to the address shown on the original shipping package unless Pet Mico confirms that address in writing. The address on the shipping package may belong to a carrier or fulfillment facility that does not accept customer returns.

Return Shipping Costs

For returns caused by a change of mind, customer preference, incorrect size selection, accidental purchase, or another reason not caused by Pet Mico, the customer is responsible for return shipping costs to the authorized United States return address.

For returns caused by an incorrect, damaged, defective, or incomplete item, Pet Mico will cover the authorized return shipping cost or provide another appropriate resolution.

Original shipping charges are non-refundable unless the order issue was caused by Pet Mico.

We recommend using a trackable shipping service. Pet Mico is not responsible for customer-paid return packages that are lost before reaching the authorized return location.

Restocking Fees

Pet Mico does not charge a restocking fee for approved returns.

Refunds

After an approved return is delivered and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Pet Mico generally processes approved refunds within 5–7 business days after inspection.

Your bank, card issuer, or payment provider may require an additional 7–15 business days to post the refund to your account.

In some cases, Pet Mico may issue a refund without requiring the product to be returned. This decision is made by Pet Mico based on the individual circumstances and does not apply automatically to every return request.

Late or Missing Refunds

If you have received a refund confirmation but the funds have not appeared:

Check your bank account or card statement again.
Contact your bank, credit card issuer, or payment provider.
If the refund is still missing after the applicable processing period, contact service@petmico.com.

Exchanges

We offer replacements for items that arrive damaged, defective, incomplete, or incorrect.

For a different size, color, or product selected because of customer preference, please request a return and place a new order after the return is approved.

Order Cancellations

Contact service@petmico.com as soon as possible if you need to cancel an order.

We will try to assist, but cancellation cannot be guaranteed once an order has entered processing or has shipped. If the order has already shipped, the standard return rules will apply.