Refund policy
Thank you for shopping with Petmico. We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, refunds, and order issues are handled for purchases made on https://www.petmico.com.
If you need help with a return or refund, please contact us at service@petmico.com. Please include your order number, the email address used at checkout, and photos if the item is damaged, defective, or incorrect.
- Return Window
We accept eligible return requests within 30 days after the order is delivered. If more than 30 days have passed since delivery, we may not be able to offer a return, exchange, or refund.
- Return Eligibility
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. A receipt, order confirmation, or proof of purchase is required.
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
- Non-Returnable Items
For safety and hygiene reasons, some items may not be eligible for return, including:
- Used, washed, damaged, or altered items
- Items without original packaging or proof of purchase
- Personalized or customized products
- Gift cards or final-sale items where clearly stated before purchase
- Items that cannot be returned for health, hygiene, or safety reasons
- Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at service@petmico.com.
Please include your order number and clear photos of the item, packaging, and shipping label. After reviewing your request, we will help arrange a replacement, refund, or another appropriate solution.
- How to Start a Return
To request a return, email us at service@petmico.com with your order number and reason for return.
If your return is approved, we will provide return instructions, including the return warehouse address. Our return warehouse address is generally the same as the shipping warehouse address used for fulfillment. Please contact us before sending any item back, as returns sent without prior approval or to an unconfirmed address may not be accepted.
- Return Shipping Costs
For returns caused by customer preference, incorrect size selection, change of mind, or other reasons not caused by Petmico, the customer is responsible for return shipping costs. Original shipping fees are non-refundable unless the return is due to our error.
If the return is due to a damaged, defective, or incorrect item caused by Petmico or our fulfillment process, we will review the issue and may provide a prepaid return label, replacement, or refund where applicable.
We recommend using a trackable shipping service for returns. Petmico is not responsible for return packages that are lost in transit before they are delivered to the approved return address.
- Refunds
After we receive and inspect your approved return, we will notify you by email whether your refund is approved or rejected.
If approved, your refund will be issued to the original payment method. Please allow 7-15 business days for the refund to appear on your bank or card statement, depending on your payment provider.
- Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check your bank account or card statement again. Then contact your credit card company or bank, as processing times can vary.
If you have completed these steps and still have not received your refund, contact us at service@petmico.com.
- Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us at service@petmico.com with your order number and photos.
- Order Cancellations
If you need to cancel an order, contact us as soon as possible at service@petmico.com. We will do our best to help, but we cannot guarantee cancellation after an order has been processed or shipped.
- Contact Us
For return, refund, exchange, or order support, please contact:
Petmico Customer Support
Email: service@petmico.com
Business hours: Monday-Friday, 9:00 AM-6:00 PM
Response time: Usually within 24-48 business hours